Shipping & Returns

Shipping

  • Domestic

    Standard shipping is free over $400 USD or more before tax. For domestic orders under $400 USD, we offer a non-refundable flat shipping rate of $12 USD. Please note that shipping charges from the warehouse to the customer paid for at the time of order are non-refundable.

    We ship our packages via FedEx, though The Sustainable Mask and some pieces from our Offerings Collection ship via USPS. If you need another shipping carrier option, please email us (shop@christydawn.com), and we’ll do our best to accommodate.

    Orders typically ship within three business days and are often delivered within five business days after being shipped from our warehouse. Note that we ship everything from our LA factory, so the closer you are to us, the faster your order may arrive!

    We are now also able to offer expedited shipping at a dynamic rate provided by our courier. If you have any questions, please reach out to the team (shop@christydawn.com).

  • International

    International orders over $300 USD ship for free. For orders under $300 USD, international shipping rates start at around $30 USD. All international orders ship via DHL Express, and shipping times vary depending on your location.

    To avoid any surprises, we highly encourage customers to pay applicable duties and taxes at checkout. These fees are calculated based on the items ordered, your shipment destination and the value of your purchase—they are not included in our shipping or service costs. Please note that we are not responsible for customs fees and we strongly urge our international customers to research your country’s policies and fees before purchasing. Duties and taxes are nonrefundable.

Discounts

  • Final Sale

    Any orders 30% off or greater, or placed within the context of a site-wide sale or any individual items marked Final Sale (including all styles in the Imperfect Collection and items purchased during Christy's Birthday Sale) are ineligible for store credit, refund or exchange. Additionally, due to hygienic reasons, all purchases of The Sustainable Mask are also final sale and ineligible for refund, exchange or store credit.

  • Refund, Store Credit or Exchange

    Other discount codes (WELCOME10 & RIVER25) may be eligible for store credit, refund or exchange based on size availability. Please note, direct size exchanges are currently only available for domestic orders. More information is available in the Domestic Returns & Exchanges section.

    We only offer price matching within 5 days of your item being purchased.

    Please reach out to the team (shop@christydawn.com) if you have any questions!

Returns & Exchanges

  • General

    Our warehouse team is still operating within COVID-19 safety measures, so returns are being processed within 14 business days of arriving back to us! Please ensure that your Christy Dawn piece is packed in a way that will protect it for the return journey.

    You have 14 days to initiate a return from the date an order is delivered, regardless of where you are in the world. We will not accept returns if the item has been worn, and if the hanging tag or the "Together Forever" tag at the bottom has been detached.

    All returns must be sent back within one month of receiving your return shipping label. Returns that are not sent back within the one month window will not be accepted.

    More information is available in the Domestic Returns, Domestic Exchanges and International Returns sections.

  • Swimwear

    All Swimwear returns and exchanges must be pre-approved by Customer Love! We will not accept any swimwear returns that have been worn, if the tags are detached and if the liner is removed. Until you have your heart set on the piece, please avoid removing the liner and tags. And if possible, please try the swimwear on with an undergarment!

    Please reach out to the team (shop@christydawn.com) to start this review process!

  • Footwear

    All Footwear returns and exchanges must be pre-approved by Customer Love! We will not accept any shoe returns with worn or marked soles. Until you have your heart set on the shoes, please avoid bending or creasing the leather. And if possible, please try the shoes on a clean, dry surface - carpeting and rugs are preferred!

    Please reach out to the team (shop@christydawn.com) to start this review process!

  • Domestic Returns

    You may access our domestic returns portal at christy-dawn.returnly.com within 14 days of receiving your package. Enter your order number and shipping zip code to begin the return process. We offer prepaid return labels for all eligible domestic returns.

    Returns for store credit will receive a credit for 100% of the value of the returned item. Your store credit will never expire and can be used toward anything on our site. Returns for a refund to the original payment card will incur a $12 handling fee. Please note that shipping charges from the warehouse to the customer paid for at the time of order are non-refundable.

    You will receive a notification once we receive your item at our warehouse and begin processing your return!

  • Domestic Exchanges

    We now offer direct size exchanges pending availability!

    We only accommodate size exchanges through our domestic returns portal at christy-dawn.returnly.com. An exchange is NOT guaranteed until you drop off your original order at USPS and it’s scanned in by their center. You'll receive an automated email confirmation when the exchange order has been processed and fulfilled!

    Please note, we will wait to ship out the new exchange order once we receive and process the original item back at our warehouse in Los Angeles. This process may take up to 2 - 3 weeks.

    Currently, we only offer exchanges for the same item. If you want a different item or even another fabric option within the same silhouette, please complete the return process for a refund or store credit, and then place a new order.

  • International Returns

    You may access our international returns portal at web.global-e.com/returns/portal within 14 days of receiving your package. In addition, our international portal offers shipping labels for all eligible returns.

    International returns are only eligible for a refund. Returns for a refund to the original payment card will incur a prepaid shipping label fee.

    Please note that we are not responsible for customs fees and shipping charges from the warehouse to the customer paid for at the time of order are non-refundable. Duties and taxes are non-refundable.

    Due to duties and taxes, we are unable to honor exchanges for international orders.

  • In-Store Returns

    At this time, our store location only accepts online orders for exchanges of greater or equal value. If you wish to receive a refund or store credit, you may access our domestic returns portal at christy-dawn.returnly.com within 14 days of receiving your package.

    Please reach out to our Customer Love team (shop@christydawn.com) for any additional questions!