FAQ

How do I reach you?

Here's our contact page!

How do I find my size?

Using deadstock means our dresses can run a little differently from one fabric to another, so we measure our dresses by hand and share their unique measurements with you in the size guide on each dress page. Check the size guide on the dress you're interested in, and if you're still not sure you can email our customer service manager at shop@christydawn.com and she can help you out.

How long does my order take to ship?

Typically, orders will ship within 72 hours. Please allow up to one week for shipment during a sale. For preorders, the shipment timeframe will be noted on the item page. If you purchase a preorder item with another item, we will hold the ready garment until your preorder is ready unless you request otherwise.

Do you ship worldwide?

Yes, we do! Worldwide shipping starts at roughly $30.00. Please note that we are not responsible for customs fees and we strongly urge the customer to research their country's policies and fees before purchasing. Please note: We offer free shipping on domestic orders over $300 but international orders DO NOT qualify for this offer.

Are sale items final sale?

Purchases made using a sale coupon or purchases of on sale items are final sale and not eligible for return, exchange or store credit.

What is your return policy on Bridal?

The White Silk Autumn, Silk and Lace Fitzgerald as well as the Vintage Gold Fitzgerald are all eligible for return, exchange or store credit, within the 7 day return policy specified below. The White Silk Athena is only eligible for exchange for size within the 7 day window, and not for return or store credit.

I love the dress, but what if it's not in stock?

We’re sorry about that! All of our items are hand made in limited quantities so every dress is an exclusive, one of a kind garment! If the dress you want is not in stock we recommend you sign up to be notified when it will return in stock on the item page, as well as following our instagram @christydawn and/or signing up for our newsletter to be first to know of a restock!

How do I initiate a return?

Changed your mind?

We will gladly accept unworn, unwashed merchandise purchased on ChristyDawn.com for return with original tags attached. Unfortunately if you have removed the tags from your dress, it will be completely ineligible for a return of any kind. 

Please email shop@christydawn.com within 7 days of receiving the package if you would like to return your dress. We will then provide you with a return form with instructions for mailing your item back. Be sure to print and include this form in the box with your return! Please note that return shipping is the customer’s responsibility. The date an order is delivered is considered the day the dress is received, regardless of where you are in the world.

You may select store credit or a refund but packages
must be postmarked within 3 days of contacting us in order to qualify for refund. Please allow 2-3 weeks for your return to be received and processed.

*Due to the limited nature of our dresses, we are unable to hold items for exchange. 

How do I initiate an exchange?

Need a different size?

We will gladly accept unworn, unwashed merchandise purchased on ChristyDawn.com for exchange with original tags attached. Any dress with tags removed will not be considered for an exchange of any kind. 

Please email shop@christydawn.com within 7 days of receiving the dress you wish to exchange. We'll then provide a return form with instructions for mailing the item back that will need to be completed and included in your return. 

Please note that we can no longer hold items for exchange. If you wish to exchange your item, please request store credit on the return form so you may purchase the new dress of your choosing when you receive your code.

Packages must be postmarked within 3 days of contacting us in order to qualify for an exchange. Once we receive your item(s), we'll send you a store credit code. 

Please note, if an email is not sent within the initial 7 days of receiving the dress, the dress may not be exchanged. The date an order is delivered is considered the day the dress is received, irrespective of where you are in the world.

All Things Good