Contact & General
How do I reach you?
You can reach the Customer Love team at firstname.lastname@example.org!
Where is your store located?
Where are your garments made?
At Christy Dawn, we believe Mother Earth is a powerful teacher. We look to her for guidance, celebrating her beauty and resilience throughout our entire process. From the start, we've aimed to tread lightly, to produce sustainably, and to Honor Mother Earth with every decision we make. We use leftover fabric (called “deadstock”), organic cotton, as well as our own Farm-to-Closet regeneratively farmed cotton to create each of our designs. We have production centers in Los Angeles and India, where we are working towards creating a fully regenerative fibershed. Our talented team puts care and intention into each seam they sew. Speed is the last thing on their minds; we ask them to take a deep breath, slow down and create something they are proud of.
Is Your Loyalty Program For Everyone?
Yes it is! Simply visit us here to join us in the Regenerative Eevolution.
Once you are signed in, you earn points on every purchase made - 1 point for every $1 spent, and every 100 points earned = $10 discount. If a Gift Card is being used to make a purchase, you will not be eligible to earn points on that purchase.
You will be eligible to move to the next tier 30 days after your order date. If the order is returned then you will not be eligible to move into the next tier.
Points in our Rewards Program can be redeemed both online and in our store.
Please note, points will expire 12 months after they are earned. Loyalty points cannot be stacked with other discount/promotional codes.
Sizing & Shopping
How do I find my size?
Because we use a few different fabric types (Regenerative Cotton, Organic Cotton and Deadstock), dress size may vary from one piece to another! We suggest comparing your personal measurements with the sizing chart on the product page.
If you’re still not sure about sizing, you can always reach out to our Customer Love team at email@example.com. Please include your chest, waist and hip measurements with your message and we’ll do our best to assist you!
What if the item I love is not in stock?
Because we produce slowly and sustainably, we do not keep back stock of our fabrics since we make them in such a limited supply. If you have your heart set on a specific item, we highly encourage you to sign up for the waitlist on the product page so you can receive a notification once the item is back in stock. Please note, a restock is not guaranteed.
Do you offer alterations or custom orders?
Unfortunately, our team doesn’t have the bandwidth to accept personal requests or perform alterations. For alterations, a trusted tailor in your area should be able to help you!
How long does my order take to ship?
We ship Monday through Friday and orders typically ship within 3-5 business days. Please allow up to 7 business days for shipment during a sale period.
On rare occasions, we may release an item before it’s ready to be fulfilled and shipped. We will always clearly note the estimated ship date in the product header. This information will also be noted on the product page. If you purchase a pre-order item with another item, we will ship the ready garment before your pre-order item unless you request otherwise.
What if I need to change my order?
Unfortunately, we cannot guarantee that we can make changes or cancel your order once it has been placed. If your order ships before we see your email, you will have to make a return.
If you’d like to request a cancellation or change your order, you can email firstname.lastname@example.org and our Customer Love team will try to get to your message as swiftly as possible.
What is Klarna?
With Klarna, you can split your purchase into four interest-free payments.
First, download the app. Once you’re logged in, you can either shop with Klarna or choose one ofthe payment options in the Christy Dawn checkout.
After you’ve set up the Klarna app, you’ll be prompted to link it to your credit or debit card. Once that’s done, you’re ready to shop. Please note that if you select Klarna at checkout, then when you reach the Place Order phase of your purchase you will be redirected to Klarna to complete the transaction.
As of October 31st, 2022, Klarna is increasing the maximum APR of their interest-bearing financing product to 28.99% (previously 24.99%).
What is ThredUP?
Together with ThredUp, we’re making it easy to join the Regenerative Evolution. Give your preloved clothes the best possible chance at a second life, turn them into Christy Dawn shopping credit, and let's keep wearable garments where they belong—in use and out of landfill.
Bonus!* When you return your kit, you'll get an extra promo code for $25 OFF your next Christy Dawn order of $200+. Once ThredUP receives your kit, we will be able to send you your unique discount code.
How much does shipping cost?
Standard shipping is free over $400 USD for domestic orders, and non-refundable expedited shipping is available at an increased rate. For domestic orders under $400 USD, we offer a non-refundable flat shipping rate of $12USD. International orders over $300 USD ship for free. For orders under $300 USD, international shipping rates start at around $30 USD. To avoid any surprises, we highly encourage customers to pay applicable duties and taxes at checkout.
Please note that shipping charges from the warehouse to the customer paid for at the time of order are non-refundable.
How long does shipping take?
Due to increased demand during the Holiday season and our Black Friday Sale, orders may take longer to ship. We ship Monday through Friday and orders typically ship within 3-5 business days. Please allow up to 7 business days for shipment during a sale period.
Depending on the shipping speed you choose, shipping typically takes 2-5 days domestically from the ship date (not the order date). However, shipping carriers can experience unexpected delays outside of our control, so we can’t guarantee delivery timeframes, and can only provide estimates.
International shipping times vary. We ship internationally using DHL Express - you can find estimates for ship times on their websites to your location from Los Angeles, post code 90011. Note that these estimates do not include potential customs delays.
When offered, orders placed before 10am will have same-day shipping. All orders placed after 10am will be shipped the following business day.
Do you ship to PO boxes?
Domestic orders ship via FedEx, which does not ship to PO boxes. The Sustainable Mask and some pieces from our Offerings Collection ship via USPS. If you can’t receive USPS, please email us at email@example.com! We will do our best to accommodate a different shipping service request.
Do you ship worldwide?
Yes, we do! International orders over $300 USD ship are eligible for free shipping. For orders under $300 USD, international shipping rates start at around $30 USD. Unfortunately, our ongoing Gift With Purchase promotions are for U.S. customers only.
Are duties and taxes included in my order total?
To avoid any surprises, we highly encourage customers to pay applicable duties and taxes at checkout. These fees are calculated based on the items ordered, your shipment destination and the value of your purchase—they are not included in our shipping or service costs. Please note that we are not responsible for customs fees and we strongly urge our international customers to research your country’s policies and fees before purchasing. Duties and taxes are nonrefundable. Please note, that certain promotions like our Gift With Purchase are not valid for international customers.
My package is lost!
Oh no! If your package has been lost in transit, please reach out to us at firstname.lastname@example.org and we’ll do everything we can to locate it. If your package is marked as having been delivered, please reach out to the shipping carrier for assistance. We recommend selecting the “Signature Required” option at checkout to ensure safe delivery. Once a package has been picked up, we are not responsible for lost, stolen or missing packages. Unfortunately, we do not offer refunds for lost, stolen, or missing packages.
What is your return policy?
For more information about Shipping, Discount Codes, Final Sale Items, Footwear, and etc., please review our Shipping & Returns page for more information!
What are the care instructions for your garments?
The care instructions are listed in the details section on the product page on our site, and on the care tag inside of our garments. In the event that you cannot locate them in either of those places, send us an email at email@example.com.
For deadstock fabric, we only ever suggest dry clean or eco dry cleaning and unfortunately can’t really recommend other forms of washing. This is because we use repurposed deadstock and as such, we don’t manufacture the fabric ourselves and often can't be 100% sure of the exact fabric content.
For natural, plant dyes and block printed pieces - we recommend hand washing in cold water and air drying in the shade. After washing, do not wring the dress and be mindful that color may transfer during the first few wears and washes!
Do you offer wholesale?
At this time, we only offer wholesale for our Sustainable Masks (10 pack minimum). If you are interested in placing a wholesale order for the Sustainable Mask, please message firstname.lastname@example.org. Due to the limited nature of our pieces, dress wholesale isn’t an option for us at this time.
Are you hiring?
Thank you for your interest in working with Christy Dawn! If we are ever hiring for open positions, we will post about it on our Instagram or LinkedIn! We’re a very small team, but growing, so even if we aren’t hiring right now, it’s possible we will be soon! Please send your resume to email@example.com.
Who do I contact for press inquiries?
All inquiries can be sent to firstname.lastname@example.org and your email will be forwarded to the appropriate contact! If there’s a fit, someone will be in touch!
Do you offer public tours?
In light of current global events, we are no longer offering factory tours for the health and safety of our team. We hope to resume this offer in the future!
How can I learn more about your sustainability and ethical practices?